How to Withdraw Money from Pocket Option
In order to create a withdrawal request, the client’s profile must be verified.
To navigate to the withdrawal section, open the "Finance" section in the left panel and select the "Withdrawal" menu.
To navigate to the withdrawal section, open the "Finance" section in the left panel and select the "Withdrawal" menu.
How to withdraw from Pocket Option
Navigate to the "Finance" - "Withdrawal" page.
Enter the withdrawal amount, choose an available payment method, and follow the onscreen instructions to complete your request. Please note that the minimum withdrawal amount may vary depending on the withdrawal method.
Specify the receiver account credentials in the "Account Number" field.
Attention: if you create a withdrawal request while having an active bonus, it will be deducted from your account balance.
Cryptocurrency
On the Finance - Withdrawal page, choose a cryptocurrency option from the “payment method” box to proceed with your payment and follow the onscreen instructions.
Choose a payment method, enter the amount and Bitcoin address you want to withdraw.After clicking Continue, you will see the notification that your request has been queued.
You can go to History to check your latest withdrawals.
Visa/Mastercard
On the Finance - Withdrawal page, choose a Visa/Mastercard option from the “Payment Method” box to proceed with your request and follow the onscreen instructions.
Please note: in certain regions the bank card verification is required prior to using this withdrawal method. See the bank card verification how-to.
Attention: if you create a withdrawal request while having an active bonus, it will be deducted from your account balance.
Choose a card, enter the amount, and create the withdrawal request. Please note that in certain cases it may take up to 3-7 business days for the bank to process a card payment.
After clicking Continue, you will see the notification that your request has been queued.
You can go to History to check your latest withdrawals.
E-Payment
On the Finance - Withdrawal page, choose an eWallet option from the “Payment Method” box to proceed with your request and follow the onscreen instructions.
Choose a payment method, enter the amount, and create the withdrawal request.
After clicking Continue, you will see the notification that your request has been queued.
Attention: if you create a withdrawal request while having an active bonus, it will be deducted from your account balance.
You can go to History to check your latest withdrawals.
Bank Transfer
On the Finance - Withdrawal page, choose a bank transfer option from the “payment method” box to proceed with your request and follow the onscreen instructions. Please contact your local bank office for the bank details.
Choose a payment method, enter the amount, and place your withdrawal request.
After Clicking Continue, you will see the notification that your request has been queued.
You can go to History to check your latest withdrawals.Attention: if you create a withdrawal request while having an active bonus, it will be deducted from your account balance.
Frequently Asked Questions (FAQ)
Withdrawal processing currency, time and applicable fees
Trading accounts on our platform are currently available only in USD. However, you can withdraw funds to your account in any currency, depending on the payment method. Most likely the funds will be converted to your account’s currency instantly upon receiving payment. We do not charge any withdrawal or currency conversion fees. However, the payment system that you use may apply certain fees. Withdrawal requests are processed within 1-3 business days. However, in some cases, the withdrawal time can be increased up to 14 business days and you will be notified about it at the support desk.Cancelling a withdrawal request
You can cancel a withdrawal request before the status is changed to “Complete”. To do so, open the Finance History page and switch to the “Withdrawals” view.
Find the pending withdrawal and click on the Cancel button to dismiss the withdrawal request and retrieve funds on your balance.
Changing the payment account details
Please note that you can withdraw funds via the methods that you previously used for depositing into your trading account. If there is a situation when you can no longer receive funds to the previously used payment account details, feel free to contact the Support desk in order to approve new withdrawal credentials.
Withdrawal troubleshooting
If you have made a mistake or entered incorrect information, you can cancel the withdrawal request and place a new one afterward. See the Cancelling a withdrawal request section.In accordance with the AML and KYC policies, withdrawals are available only to fully verified customers. If your withdrawal was cancelled by a Manager, there will be a new support request where you will be able to find the reason for the cancellation.
In certain situations when the payment can not be sent to the chosen payment, a financial specialist will request an alternative withdrawal method via the support desk.
If you did not receive a payment to the specified account within a few business days, contact the Support desk to clarify the status of your transfer.
Adding a new card for withdrawals
Upon completing the requested card verification, you can add new cards to your account. To add a new card, simply navigate to Help - Support Service and create a new support request in the appropriate section.
